How do I cancel my CONQA subscription?

We’re sorry to hear you’re considering leaving us. Your feedback is important, and we’d love to help you find a solution to any issues you might be facing. Before you cancel, please take a moment to review some options that might better suit your needs:

Common Issues and Solutions

My site team aren't engaging with CONQA enough

• Reach out to our support team or your account manager to see if we can offer a personalised training service to your site teams.  If engagement is low we can also look to streamline your projects on CONQA to make them easier to access and navigate via the app.

Technical problems

• Our support team is here to help! Email support@conqahq.com to resolve any technical issues quickly.

I don't have any jobs I need CONQA for at the moment

• Reach out to your account manager to see if we can pause your subscription until the next job is ready for you to work on

CONQA costs too much

• CONQA's pricing is specific to your company and based on several factors, which may include how many active users you have, how many active projects, and any add-ons like Variations and Lot Management.  If cost is an issue please reach out to your account manager to see if there any add-ons we can remove, or if we can reduce cost by archiving completed jobs or reducing your user count.

Benefits of Staying with Us

• Keep access to your data: easily access your projects and QA data online, and pull new QA Reports as you need them
• Exclusive features: CONQA is regularly releasing updates to our Console and App based on customer feedback - let us know if there is something you want!
• Customer Support: Benefit from our dedicated support team available 24/7.

Still Want to Cancel?

If you still wish to cancel your subscription, follow these steps:

1. Email your account manager advising your intent to cancel, with your reason for cancellation included.  You can email support@conqahq.com if you are not sure who your account manager is.
2. Requests to cancel will be responded to within 2 working days.
3. Cancellation will be effective 20 working days from date of request.

We’re here to help. If you have any questions or need assistance, please contact our support team.