Note this task can only be done by Account Admins.
The below fields are standard and required on all Issues that are raised in CONQA:
Title
Description
Status (note this field is set and updated automatically as the Issue is raised and actioned)
Assigned to
Responsible person
Due Date
The below two fields are optional and can be enabled as required by Account Admins:
Category
Priority
To enable these optional fields, follow the steps below:
Open CONQA Console and navigate to your Account Settings by clicking the cog icon in the lefthand menu. Select Issues.
To enable the Category field, expand this field's settings by clicking the arrow on it's left. Then select the '+Add' button and add as many categories as required. Note that at least one category must be added before this field can be enabled.
Once you have added your categories, you can toggle on 'Enabled'. Also toggle on 'Required' if you would like this field to be mandatory.
Follow these same steps for the Priority field as required. For this field, there are already four options set as standard: Urgent, High, Medium, Low. These can be Renamed, Archived or Deleted, and new options can also be added.
All changes are auto-saved, so once changes are made and you have enabled these fields to your requirements, you are all good to go.
Note that after you have added these fields, they will be added to any existing Issues with no value selected.