Skip to main content

Reviewing & Actioning a Sign-Off Request

This article explains how to review and sign off on QA in CONQA when requested by a CONQA user.

Written by Lena Solomon

Overview

When a CONQA user requests a sign-off from you, CONQA will send an email notification to the email address specified by that user. This email contains everything you need to review and action the request.

Step 1: Review the Email Notification

The email you receive will include a link to view the sign-off directly in CONQA. Clicking this link will take you to the sign-off screen at review.con.qa.

Step 2: Open the Sign-Off in CONQA

You will be prompted to log in using a one-time code sent to your email address. If MFA is enabled on your account, you will also be asked to enter the relevant token.

First time using CONQA? If you haven't used CONQA before, you will be asked to create a profile before proceeding.

Once logged in, you will be able to see all files and photos associated with the relevant checkpoint up for review.

Step 3: Review the Sign Off

On the sign-off screen, you can:

  • Add a comment — leave a note for the requester.

  • Upload a file or photo — attach any supporting documents, such as certificates.

  • Request more information — if you are not ready to approve the submission in its current state, you have two options:

    • Type a specific message and hit Send.

    • Click the Request More Info button, which automatically posts a comment advising that more information is required.

  • Reject the sign-off — if the work does not meet the required standard, you can reject the sign-off outright.

When you request more info, the requester will be notified in the CONQA app. Any additional documents they attach will appear on your screen, and you can continue to comment and exchange files until you are satisfied.

Step 4: Approve the Sign-Off

Once you are ready to approve:

  1. You will be prompted to confirm that the submission is correct.

  2. Upon approval, the sign-off status will change to Approved.

Please note: Once you have approved a sign-off, no further changes can be made by the reviewer. Make sure you are satisfied with the submission before confirming.

If you have any questions, please get in touch with the CONQA support team at support@conqahq.com.

Did this answer your question?